Privacy and Policies
​Your Data and Security are Our Concerns
Terms and Conditions
This website is owned and operated by Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors pharmaceutical supplies, sundries, pharmaceutical and healthcare services and information. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Allcorn Chemist. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold Allcorn Chemist harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Allcorn Chemist, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Allcorn Chemist assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Allcorn Chemist assumes no liability or responsibility for any errors, mistakes or inaccuracy of content shared by third party organisations or their individual websites and you agree to these terms when accessing this information.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
​​
​​
​​​​​​​​​​​
​​
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
-
To provide and operate the Services;
-
To provide our Users with ongoing customer assistance and technical support;
-
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
-
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
-
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at pharmacy.fyd76@nhs.net / Allcorn.chemist@nhs.net or send us mail to: Allcorn Chemist, 197 St James’s Road, Croydon, CR0 2BZ.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at pharmacy.fyd76@nhs.net / Allcorn.chemist@nhs.net or send us mail to: Allcorn Chemist, 197 St James’s Road, Croydon, CR0 2BZ.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
​
​​​​
​​
Our website utilises cookies in order to enhance your experience. Please read below for more information about the type of cookies we use and store.
What are cookies? Cookies are simple text files which are stored on your device via a website server. There are different types of cookies which are explained below, but these will contain some anonymous information and is unique to your web browser.
We use different types of cookies called Necessary cookies, Functional Cookies or Analytical Cookies. You can find out more about these types of cookies at: https://allaboutcookies.org/ where you can find lots of information about cookies and how they are used.
What cookies do we use for our website?
XSRF-TOKEN
hs
svSession
SSR-caching
TS*
bSession
fedops.logger.sessionId
_wixAB3|*
server-session-bind
client-session-bind
​
How can I delete the cookies or stop them? You can use the cookie pop up banner on our website to set your preferences, or alternatively you can change how we collect cookies through changing your browser settings. You can find more information about this on: https://allaboutcookies.org/
Privacy Policy
Cookies Policy
As an organisation we ensure that all our clients details remain safe and secure and we do not sell this data to any third party providers. As a part of this, we do our best to ensure that any third party suppliers we have take the same level of precaution, but to ensure that we give all our customers the highest level of control over their data, we also have provided the link above to ensure that all our customers have the most of peace of mind.
We understand at Allcorn Chemist that sometimes you may change your mind about something you buy or wish to exchange it for something different. Whilst we have rules about the things we are legally allowed to accept as returns, (due to the nature of our products and services), we have created the following policy to tell you more about how to return the items which you can. Please read for more information:
Returning Medicines: Due to legislation in the United Kingdom and England, we are unable to accept returns of medicines. Medicines can include creams and liquids, and this applies to all medicines we sell. It includes antihistamines, pain-relief, supplements and our anti-malarial tablets. This list is not exhaustive so please do read the returns policy on each item before placing an order or contact us for more information. Due to the tight restrictions and guidelines around the way in which we must store, handle, and sell medications, we are unable to accept these items for return, and any medicines returned to any pharmacy must be appropriately destroyed for safety reasons. If you do find that you no longer want a medicine, you can take it to your local pharmacy, and they will dispose of it for free.
Returning non-medicinal items: If you find that you no longer want a product which you have purchased from us, please let us know within 14 days of receiving the item of your desire to return. Some products are not eligible for return, please check the list below for more information. Please note it is your responsibility to notify us of your intention to return all or some of the items within 14 days. You can do this by completing our returns form directly from the website and sending this to us within 14 days.
**Items must be returned, unopened, in their original packaging with all accessories, and original proof of purchase will be required when requesting a refund. We will be unable to process any refunds if the original proof of purchase is not provided. We are only able to refund or exchange goods which have been purchased from us. **
Once you have received confirmation from us and the return has been authorised, you must send the items to us within 14 days and thereafter, once the product has been received or checked by a member of the team, a refund to the original payment method will be made. Please note that it can take up to 7 working days for the banks to process this and the money to reach your bank account. Please contact us if you have not received the refund within 7 working days. Please note that if the decision to the return the item is your own you will be required to pay the return postage, however, we do not charge a restocking fee for returns. In the unlikely event that your products are faulty, defective, damaged, misdelivered or not as described, we will send you a returns label via email and return postage will be free. Please read below for additional information about what to do if there is a problem with your order.
Whilst we do our best to help when customers change their minds, there are some guidelines around the non-medicine products we are able to accept returns of. The following list contains more information on products unable to be returned: NHS prescriptions, treatments and services Products sold sealed for personal hygiene or health protection. Personalised products Perishable products Products which have been ordered specifically for you following a consultation
What to do if there is a problem with your order:
In the unlikely event that there is a problem with your order such as any of the products being damaged, faulty, not as described or misdelivered, please contact us immediately and we will be happy to refund the item once returned. The costs of returning the product will be covered by us, as well as the delivery of the new goods. Please note that it is your responsibility to immediately inform us of any problems with your delivery to allow us to investigate this further in house or with any of our third-party delivery companies. The following process should be followed when letting us know of a problem with your order: 1.Complete the returns form on our website indicating the reason for return. You will be asked to upload proof when completing the form. This may be a photo of the damaged or faulty product. 2.Once this has been authorised and confirmed by a member of our team, a pre-paid return label will be sent to you via email. 3.Please return the item to us with the original packaging in the condition it was delivered in. Once our team has received this, we will send out a replacement product or where preferred will offer a full refund for the item(s).
Where shall I send my returns to? Once you have received confirmation for your return from our team, please send your items to the following address:
Return Address: Allcorn Chemist 197 St James’s RoadCroydonCR0 2BZ*
Please note that it is your responsibility to ensure that items are reasonably and properly packaged on return to prevent damage during shipping. **We recommend that when returning goods to us you retain proof of postage as we cannot be held liable for goods which have been posted to us before we have received them. Will my delivery fee be refunded? All authorised refunds will include a refund of our standard delivery fee, however if a more expensive delivery option has been selected only the standard delivery charge will be refunded unless the reason for the return has not been your decision (e.g. damaged, faulty, not as described)
Return Policy
​
All Online Orders:
Standard Delivery: We aim to deliver within 5 working days of the online order being confirmed.
Rate - £3.99
Express Delivery: We aim to deliver within 2 working days of the online order being confirmed.
Rate - £4.99
​
Pick - Up from store available for free.
​
Local Residents Only (within 2 miles of our branch at CR0 2BZ):
​
-
Same Day Delivery: Cut off time is 2pm – We will deliver anytime between 9am and 8pm that day. Please note that someone must be home to accept the delivery. Failed deliveries may be subject to a reduced re-delivery fee.
Rate - £6.99
​
-
Next Day Delivery: We aim to deliver the next working day any time between 9am and 8pm. Please note that someone must be at home to accept delivery. Failed deliveries may be subject to a reduced re-delivery fee.
Rate - £5.99
​
Delivery Policy
Booking Policy
Please arrive 5 minutes before your scheduled appointment time to ensure enough time to complete any necessary forms before your appointment. If your appointment is online or via telephone, please ensure that we have the correct details to contact you.
If you can no longer make your appointment, please cancel within 24 hours to avoid wasted sessions. Although many of our services are free, we do expect our customers to let us know when they can no longer make a slot.
For services which require a deposit, please note that this is a non-refundable deposit but will be removed from the total amount remaining when you pay for the service in store or over the phone.
Please also note that all services are subject to availability of medication from suppliers, and therefore we may upon occasion have to reschedule an appointment if the required medications are not in stock or available. Please note that ever endeavour will be made to avoid this as we are aware of the inconvenience this can cause.
There may be times when our pharmacist may advise you a service is not suitable for you. Please note that this is due to clinical guidelines and is not at the pharmacist's discretion but will always be due to medical eligibility or NHS Criteria. Unfortunately, this criteria is not within our control and limitations for NHS funded services are subject to adherence to the eligibility set out by NHS England. All services will require you to complete a form upon arrival or prior to your appointment which will be stored securely in line with Information Governance guidelines.
Please note that violence, aggression or threatening language towards our staff will not be tolerated. We are an NHS representative and are entitled to the same treatment as all other NHS staff and services. Abuse will not be tolerated.